Financial Services Case Study
Accelerating Client Onboarding & Compliance with Salesforce Financial Services Cloud
The Challenge
A mid-sized wealth management firm found itself constrained by outdated systems at a time when client expectations and regulatory demands were rising fast.
- Their legacy CRM couldn’t support relationship-based service models.
- Advisors were juggling fragmented client data across disconnected systems.
- Compliance tracking was manual, inconsistent, and time-consuming.
These limitations slowed onboarding, increased compliance risk, and hindered advisor productivity—putting growth and client trust at risk.
The Solution by CloudNova
CloudNova designed and delivered a Salesforce-driven solution tailored to the firm’s evolving needs:
- Migrated to Salesforce Financial Services Cloud to give advisors a complete, real-time view of client profiles, goals, and products.
- Built a secure Apex-based compliance engine to automate the tracking of regulatory documentation and disclosures.
- Integrated the firm’s core banking system using MuleSoft, enabling advisors to access up-to-date financial insights directly within Salesforce.
Implemented Tableau CRM dashboards to track advisor performance, portfolio trends, and client engagement patterns.
The Results
The firm saw immediate improvements across key operational areas:
- 60% reduction in client onboarding time, allowing advisors to focus on high-value interactions.
- 99% compliance documentation accuracy, driven by automation and audit-ready workflows.
- 35% increase in advisor productivity, thanks to intelligent insights and streamlined tools.
The Outcome
With Salesforce as the foundation and CloudNova as a strategic partner, the firm transformed how it manages relationships, maintains compliance, and drives performance. Advisors now have the tools to deliver truly personalized service, efficiently, securely, and at scale.
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