Non-Profit Case Study
Driving Mission Impact with Centralized Donor Management
The Challenge
A global nonprofit focused on humanitarian relief was facing a critical hurdle: their internal systems were fragmented, slow, and outdated.
- Donor data was scattered across spreadsheets and siloed platforms.
- Volunteer coordination required constant manual effort.
- Reporting impact metrics to stakeholders was time-consuming and inconsistent. These inefficiencies made it difficult to scale operations, respond quickly in times of crisis, and maintain strong relationships with supporters.
The Solution by CloudNova
To help the organization overcome these barriers and fulfill their mission at scale, CloudNova delivered a comprehensive Salesforce-based solution:
- Implemented Salesforce Nonprofit Cloud with Program Management to centralize operations.
- Deployed Salesforce Experience Cloud to launch a modern volunteer portal with personalized experiences.
- Consolidated donor, grant, and volunteer data into a single system for full visibility.
- Automated donor journeys using Marketing Cloud Account Engagement (Pardot) to deepen engagement.
- Integrated donation platforms with Salesforce for real-time impact tracking.
The Results
The transformation was immediate and measurable:
- 40% increase in donor retention through better engagement and insight.
- 55% boost in volunteer engagement via an intuitive, self-service portal.
- 70% reduction in reporting time, freeing staff to focus on program delivery.
The Outcome
With modern, connected systems in place, the nonprofit now operates with greater agility and confidence. Their team is empowered to deliver more impact, build deeper supporter relationships, and respond faster to global needs, bringing their mission to life like never before.
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